ipspl
Responsible for Providing onsite IT support to staff, students, and departments. Maintaining and ensuring the smooth functioning of campus-level IT infrastructure, systems, and services . Acting as the first point of contact for IT issues at the campus. Coordinating with the IT Lead and IT Head to implement policies, projects, and standards.
(include but not limited to) • Provide timely IT support to staff and students for systems, devices, and network issues. • Install, configure, and troubleshoot computers, printers, projectors, biometrics, CCTV, and classroom technology. • Support smart classrooms, Google Classroom, ERP systems, and digital assessments. • Perform student laptop audits and ensure safe usage and compliance with IT policies. • Monitor and maintain campus LAN/Wi-Fi, switches, routers, and cabling. • Assist in managing servers, NAS, Active Directory, and firewall systems under supervision. • Seek support and guidance from senior IT members whenever required to ensure proper resolution. • Maintain IT asset inventory, software licenses, and documentation. • Conduct routine system checks, updates, and patch management. • Support data backup, access control, and basic cybersecurity measures; report vulnerabilities. • Assist in livestreaming and managing AV/PA systems for school events and meetings. • Provide IT setup and support for exams, online training, orientations, and auditorium programs. • Train staff in basic IT usage, Google Workspace, MS Office, and classroom tech. • Conduct or support cybersecurity awareness for staff and students. • Assist in procurement, vendor coordination, AMC, and audits. • Maintain incident logs and escalate unresolved issues. • Suggest improvements to enhance IT operations and user experience. • Execute scheduled IT maintenance activities throughout the year. • Travel to the corporate office for training or technical upskilling when required. Reports Daily Report – General Maintenance of IT Equipment, Work Report, Inward/Outward Register Weekly Report – IT Pending Tasks, Service pending, Student Laptop Distribution. Monthly Report – Laptop Auditing Report, IT Stock and Asset Report