Guest Service Associate- F&B Service

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage service team in Kochi, India. In this role, you will be the welcoming face of our dining establishment, delivering exceptional service that creates memorable experiences for every guest. You will work collaboratively with our kitchen and bar teams to ensure seamless service delivery while maintaining the highest standards of professionalism and hospitality. This position offers the opportunity to grow your career in a dynamic, fast-paced environment where your dedication to guest satisfaction truly matters.

Greet and welcome guests with warmth and professionalism upon arrival at the restaurant or dining venue, setting a positive tone for their experience

Seat guests promptly and present menus while providing knowledgeable information about current specials, dining options, and menu highlights

Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff, ensuring all special requests and dietary requirements are noted

Deliver food and beverages to guests in a timely manner, ensuring proper presentation, temperature standards, and attention to detail

Provide personalized recommendations on menu items, beverage pairings, and dining experiences based on guest preferences and needs

Monitor guest satisfaction throughout the dining experience and address any concerns, special requests, or issues promptly and professionally

Maintain exceptional standards of cleanliness and organization in the dining area, including tables, chairs, and service stations

Clear and reset tables efficiently between seatings while preserving the ambiance and comfort of the dining space

Process guest payments accurately and professionally, including handling cash, credit cards, and digital transactions with integrity

Collaborate effectively with kitchen, bar, and housekeeping teams to support seamless service delivery and a positive work environment

Comply with all health, safety, and food service regulations, as well as organizational service standards and procedures

Respond to guest inquiries and requests with courtesy and empathy, escalating complex issues to management when necessary

Contribute to a supportive team environment by assisting colleagues during peak service periods and sharing best practices

**Required Qualifications:**

Minimum 1-2 years of experience in food and beverage service or guest-facing hospitality roles

Proficiency in point-of-sale (POS) systems and basic computer skills

Strong knowledge of food safety and hygiene standards

Excellent communication and interpersonal skills with the ability to engage guests professionally

Ability to work efficiently in a fast-paced environment while maintaining attention to detail

Physical stamina to stand, walk, and carry items for extended periods during service

Flexibility to work varied shift schedules, including evenings, weekends, and holidays as required

Demonstrated ability to handle guest concerns with empathy and resolve issues professionally

**Preferred Qualifications:**

Previous experience in a luxury hotel or fine dining establishment

Food safety certification or training

Knowledge of wine pairings and beverage offerings

Experience with multiple POS systems or hospitality management software

Multilingual abilities to communicate with diverse guest populations

Certification in hospitality service standards or customer service excellence