GTLO - Junior Learning Coordinator - Analyst

Global Tax & Legal—Junior Learning Delivery Coordinator—India

Function: Global Tax & Legal

Reports To: Global Tax & Legal — Hyderabad Manager

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Description and Job Purpose

The post-holder will serve as supporting administration of our client conferences and learning programs ensuring a seamless execution of pre- and post-program activities resulting in an elevated attendee experience by being responsible for the following.

Client Conferences:

• Collecting changes/deletions/additions throughout the client nomination rolling process
• Checking marketing eligibility for invitees through the use of the Marketing Eligibility Analyzer (MEA) tool and advising PPMDs if their client is ineligible along with providing information on next steps
• Updating the records post conference to include final confirmed attendees
• Checking & maintenance of conference email inboxes and responding to questions/issues as required
• Processing CPE, providing all the pertinent information and sending certificates once confirmed
• Collecting pictures and bios of all our speakers (leveraging database/DPN)
• Sending calendar invitations to speakers regarding rehearsals and session times
• Creation of forms for chargebacks post conference, following up on any missing WBS codes
• Compiling attendee information and evaluation results into a comprehensive post-conference package
• Assisting with miscellaneous tasks related to client conferences

Global learning courses under the close supervision of the Senior Analyst Delivery Specialist:

Set up, reporting and maintenance of participant registration system

Assist with editing the Global Tax & Legal calendar with course dates for Global Tax & Legal Learning

Branding and formatting learning materials

Access control and loading of various documents onto Teams/SharePoint

Act as Zoom producer for virtual learning sessions

Set up, reporting and maintenance of evaluation system

Maintenance of participant numbers on master schedule, completing course recharges and billing

Uploading participant information onto the Deloitte Learning Platform (LMS)

Manage Global Tax & Legal Learning central mailbox on daily basis.

Supporting the provision of data and management information on a timely basis

Amend distribution lists for Global Tax & Legal Learning networks

Skills and Personal Attributes Required

Excellent oral and written communication skills

Strong client service delivery mindset and skills

Ability to build rapport with internal clients and external suppliers at all levels.

Mature approach, including initiative and common sense.

Professional in manner with a commercial approach to decision taking.

Willing to work overtime and from the office base location in Hyderabad.

Able to cope with a pressured and varied workload

Able to multitask effectively with strong time / project management skills

Ability to work to deadlines

Strong team player

Commitment to the role and self-development

Excellent knowledge/grasp of English grammar and spelling

Excellent IT skills - PowerPoint, Excel, Word, Teams, SharePoint etc. Expertise in Excela and Power BI would be particularly advantageous

Knowledge & understanding of learning management & evaluation technologies

Specific Duties and Responsibilities

Course Coordination

• Registration o Using registration tools to build, monitor, confirm registrations, Deloitte Learning Platform uploads
• Materials and course resources o Chase, collate, rebrand materials and course resources
• Pre-Work o Deal with pre and post work requests
• Finance and budgets o Invoicing, recharges, budget reconciliation
• Evaluation o Evaluation forms, summarising data, facilitator feedback

Annual Tasks

Assisting with annual tasks relating to the global calendar of programs:

• Building registration forms
• Updating data sources (e.g. catalog, internet sites etc.)
• Directory management

Other Responsibilities

Teams/SharePoint site

Deloitte Resources (internet)

o Liaising with Knowledge Management team to keep DR updated

Updating distribution lists

Reporting

o Analysing data as required for reporting purposes

Team Meetings

o Send out calendar invites to all team meetings

Development of personal learning and developmental competencies

• Attend technical or non-technical training, in-house and external, as appropriate, to maintain and develop key skills.
• Attend seminars on Learning delivery methods as appropriate and read training literature to maintain and develop within the role and feedback key/useful learning points to rest of the Delivery team

Location

US India-Hyderabad

• Any degree with 1-2 years of experience in a corporate environment
• Experience in a learning function is a distinct advantage
• Experience of a professional services environment is an added advantage