SAP PPQM Consultant

Role Overview Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an ITIL & SLA‑driven environment . Key Responsibilities ✅ AMS Support & Incident Management Provide L2/L3 production support for SAP PP and QM modules Resolve incidents, service requests, and defects within defined SLAs Perform root cause analysis (RCA) and implement permanent fixes Reduce recurring production and quality‑related issues ✅ Change Requests & Enhancements Handle minor enhancements and configuration changes in PP/QM Prepare Functional Specifications (FS) and coordinate with ABAP teams Support transport management and release cycles ✅ Client & Stakeholder Interaction Act as functional SPOC for PP/QM AMS support Interact with business users across regions (US / EU / APAC) Participate in AMS governance calls, SLA reviews, and reporting ✅ Testing & Documentation Perform unit testing, integration testing, and UAT support Maintain ticket documentation, SOPs, KT documents, and knowledge base Support transition and knowledge‑transfer activities ✅ Integration Support Handle PP/QM integration issues with: MM (MRP, inventory, procurement) SD (delivery, batch management where applicable) FI/CO (production postings, variances, settlements) Required Skills for : SAP PP Functional MRP, BOM, Work Centers Production / Process Orders Capacity planning & confirmations Order settlement & variance analysis SAP QM Functional Inspection types (01, 04, etc.) Quality notifications & results recording Usage decision (UD) QM integration with PP & MM AMS / Support Experience 4-10 years in SAP AMS / production support Experience in ITIL & SLA‑based delivery models Hands‑on with ServiceNow / Remedy / JIRA Preferred Skills (Zensar Focus) ✅ Exposure to S/4HANA PP/QM support ✅ Manufacturing domain experience (Discrete / Process industry) ✅ Client‑facing communication experience ✅ SAP PP or QM Certification (good to have) Soft Skills Strong analytical & troubleshooting abilities Clear business communication Ability to handle high‑pressure AMS environments Good documentation & reporting discipline Key Deliverables (Zensar Expectations) ≥95% SLA & KPI adherence Reduction in recurring incidents High CSAT (Customer Satisfaction Score) Audit‑ready documentation and compliance