Zensar Technologies
Global End‑to‑End Background Verification Manage complete BGV cycles for candidates across US, UK, India, and ROW regions. Conduct checks such as: Employment & Experience Verification Education Verification Identity Checks Address Verification Reference Checks Criminal/Court Record Checks Database & Sanctions Screening (as per region) Drug Screening (primarily for US roles) Review and validate documents for authenticity based on regional norms. 2. Region-Specific Compliance & Process Adherence US: Familiarity with FCRA guidelines, SSN validation, I‑9 related documentation, and county/state-level criminal checks. UK: Understanding of BPSS, DBS checks, Right-to-Work checks, and past employer references as required under UK hiring laws. India: Knowledge of NSR, UAN-based verification, police verification norms, and standard corporate BGV requirements. ROW: Manage country-specific checks based on local employment laws, government regulations, and client requirements. Ensure GDPR, data privacy, and confidentiality compliance across all regions. 3. Stakeholder, Candidate & Vendor Management Collaborate closely with Talent Acquisition, HRBPs, hiring managers, onboarding teams, and global compliance teams. Communicate with candidates to request documents, clarify queries, and resolve discrepancies or red flags. Coordinate with global BGV vendors, track SLAs, manage escalations, and audit vendor performance. Work with internal auditors and regional HR to support compliance reviews. 4. Risk Assessment & Escalation Handling Analyze verification outcomes and classify cases based on risk levels. Prepare detailed discrepancy reports for high‑risk or sensitive cases. Recommend decision outcomes and guide HR/leadership on potential hiring risks. Handle complex or multi-country escalations. 5. Reporting, Documentation & Systems Updates Maintain accurate and audit-ready BGV records for all regions. Generate weekly/monthly MIS including: TAT (Turnaround Time) SLA compliance Pending closures High-risk cases Region-wise insights Update BGV status in HRMS/ATS tools globally. 6. Process Enhancement Identify gaps or pain points in existing BGV workflows. Work on global standardization, automation, and digitization initiatives. Support policy updates, compliance audits, and cross‑regional process improvements. Train new joiners or junior team members on multi-region BGV standards. Required Qualifications & Experience Education Masters degree in Human Resources, Business Administration, Compliance, or equivalent. Experience 4–6 years of hands-on experience in background verification, HR operations, compliance, or global onboarding. Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred). Technical & Functional Skills Expertise in multi-country BGV regulations, document validation, and risk assessment. Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards. Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.). Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards). Ability to manage high-volume BGV cases across time zones. Manage end-to-end Background Verification (BGV) processes for candidates across US, UK, India, and other global regions. Conduct employment, education, identity, address, criminal, reference, sanctions, and drug screening checks as per regional requirements. Review and validate candidate documents to ensure authenticity and compliance with local regulations. Ensure adherence to regional compliance standards including FCRA (US), BPSS/DBS (UK), GDPR, and India-specific BGV requirements. Liaise with candidates to collect required documentation, resolve discrepancies, and provide timely updates. Collaborate with Talent Acquisition, HR Operations, HRBPs, Hiring Managers, Onboarding, and Compliance teams to ensure seamless hiring and onboarding. Coordinate with global BGV vendors, monitor SLA adherence, manage escalations, and ensure timely case closures. Analyze verification results, assess potential hiring risks, and prepare discrepancy or risk assessment reports. Support decision-making by highlighting verification findings and recommending appropriate actions for high-risk cases. Maintain accurate, audit-ready records and ensure confidentiality of candidate information. Generate and maintain MIS reports covering TAT, SLA compliance, pending cases, escalations, and region-wise metrics. Update and track verification status in HRMS, ATS, and BGV platforms. Participate in compliance audits and support internal and external audit requirements. Identify process improvement opportunities and contribute to automation, standardization, and digitization initiatives. Develop and maintain BGV process documentation, SOPs, and training materials. Mentor and support junior team members on global BGV processes and compliance standards. Experience 4–6 years of hands-on experience in background verification, HR operations, compliance, or global onboarding. Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred). Technical & Functional Skills Expertise in multi-country BGV regulations, document validation, and risk assessment. Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards. Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.). Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards). Ability to manage high-volume BGV cases across time zones. Masters degree in Human Resources, Business Administration, Compliance, or equivalent.