Junior Cloud Engineer - L1

Department: Cloud Operations / AWS Operations

Location: Pune

Experience: 0–2 Years

Employment Type: Full-Time

Shift: Rotational / 24×7 Managed Services

Reporting To: Lead – Cloud Support / Cloud Operations Lead

Role Overview:

As a Cloud Engineer – L1 at Cloud.in, you will be part of the AWS Cloud Operations team responsible for monitoring, operating and supporting customer cloud environments.

The role involves 24×7 infrastructure monitoring, first-level troubleshooting, incident and service-request handling, routine AWS administration and timely escalation of issues in line with defined SLAs.

The ideal candidate should have a strong foundation in AWS, Linux/Windows administration, networking and cloud monitoring, along with a willingness to work in a managed-services environment and learn new technologies.

Monitor AWS cloud infrastructure and customer environments using defined monitoring tools and dashboards.

Monitor availability, performance, alerts, logs and system health.

Perform first-level troubleshooting of AWS infrastructure and operating-system issues.

Provision and manage basic AWS resources as per approved SOPs and change procedures.

Work with AWS services including: , EC2,S3, VPC,IAM, CloudWatch, Route 53, Load Balancers / ALB, Auto Scaling,RDS,CloudFront, SNS, ACM, SSMPerform basic Linux and Windows server administration.

Handle incidents, service requests, alerts and customer tickets within defined SLAs.

Follow documented SOPs, checklists and operational procedures.

Escalate complex or recurring issues to L2/L3 engineers with proper troubleshooting details.

Perform routine server health checks, backup checks and monitoring validation.

Assist with deployments, patching, configuration changes and standard operational activities.

Support certificate, DNS, access and basic networking-related requests.

Maintain accurate ticket updates and document actions taken and resolutions.

Communicate effectively with customers and internal technical teams.

Participate in shift handovers and ensure proper communication of pending/critical issues.

Support planned maintenance and emergency activities as required.

Create and maintain basic technical documentation, checklists and knowledge-base articles.Provide on-call support as required for critical customer environments.

Must-Have Technical Skills:

Basic to good understanding of AWS Cloud.Working knowledge of:EC2, VPC, S3, IAM, CloudWatch, RDS, Route 53, Load Balancers, Auto Scaling.

Basic Linux administration.

Basic Windows Server administration.

Understanding of TCP/IP, DNS, HTTP/HTTPS and basic networking.

Understanding of security groups, NACLs and VPN concepts.

Basic knowledge of backup and disaster-recovery concepts.

Ability to troubleshoot CPU, memory, disk, network and service-related issues.Basic understanding of monitoring, alerts and logs.

Familiarity with ticketing / ITSM processes.

Ability to follow SOPs and escalation matrices.

Good-to-Have Skills:

AWS certification such as AWS Certified Cloud Practitioner / Solutions Architect Associate / SysOps Administrator Associate.

Linux certification such as RHCSA/RHCE.

Basic scripting knowledge – Shell / Python / PowerShell.

Exposure to CloudFormation or Infrastructure as Code.

Basic understanding of DevOps tools and CI/CD.Exposure to CloudFront and CDN concepts.

Understanding of AWS security and compliance.

Basic understanding of cloud cost optimization.

ITIL / incident / problem-management knowledge.Exposure to any monitoring or automation platform.

Soft Skills:

Strong troubleshooting and analytical mindset.

Good written and verbal communication skills in English.

Customer-service orientation.

Willingness to work in rotational shifts and a 24×7 support environment.

Ability to work under pressure and meet SLA timelines.

Strong ownership and follow-through.

Team player with good work ethics.

Self-starter with willingness to learn and adopt new technologies.

Sincere, hardworking and willing to take additional responsibilities when required.

Education & Certification:

B.E./B.Tech/B.Sc./BCA/MCA or equivalent technical qualification.AWS certification preferred.

Linux/Windows administration certification preferred.

0–2 years of experience in Cloud Operations, AWS Support, System Administration, NOC or Managed Services.

Freshers with strong AWS and Linux fundamentals may also be considered.

Key Performance ExpectationsAdherence to incident and service-request SLAs.

Accurate and timely ticket updates.

Effective first-level troubleshooting.

Correct escalation of unresolved issues.

Monitoring accuracy and timely alert response.

Compliance with SOPs and change-management processes.

Quality of customer communication.

Shift handover and documentation discipline.

Continuous learning and AWS skill development.

Note :

This is a managed cloud services role supporting customer environments.

The position may require rotational shifts, weekend/holiday coverage and on-call support depending on business and customer requirements.