Assistant Manager - Learning & Development

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Primary Responsibilities

Training & Development Management

Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan

Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members

Initiate, coordinate, deliver and follow-up on all training activities within the hotel

Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry

Update and maintain accurate records of training activities and participant information

Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized

Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees

Share responsibilities for the integration and orientation process of new hires

Assist with the implementation of new policies, procedures, and standards

Prepare and submit training reports

Other Responsibilities

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Be aware of the hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

Maximize learning by providing a creative and efficient environment in the delivery of training sessions

Knowledge and Experience

Bachelor’s Degree in Human Resources Management / Hotel Management

Minimum 3 years of training/facilitation experience

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Competencies

Strong leadership, interpersonal and negotiation skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Competencies

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times