F&B Executive

We're looking for an enthusiastic and detail-oriented F&B Executive to join our dynamic team in Kochi, India. In this pivotal role, you will oversee food and beverage operations, ensuring exceptional service delivery and maintaining the highest standards of quality and customer satisfaction. As an F&B Executive, you will work collaboratively with our culinary and service teams to create memorable dining experiences while driving operational excellence and profitability.

Oversee daily F&B outlet operations during peak and off-peak hours, ensuring seamless service delivery and strict adherence to operational standards

Maintain comprehensive knowledge of all F&B services, menus, outlets, and hotel services to provide informed guidance to staff and guests

Supervise and mentor F&B team members, fostering a collaborative and supportive work environment while promoting professional development and growth

Implement and monitor quality assurance protocols to ensure consistent service excellence and food safety standards across all outlets

Manage inventory, cost control, and vendor relationships to optimize profitability while maintaining premium service quality

Analyze operational metrics and guest feedback to identify improvement opportunities and implement data-driven solutions that enhance performance

Coordinate scheduling and resource planning to ensure adequate staffing during all service periods

Respond promptly to guest concerns and complaints with empathy and professionalism, resolving issues decisively and transparently

Ensure compliance with fire safety, life safety, and emergency procedures, maintaining a secure environment for guests and staff

Collaborate with management to develop and execute F&B programs, promotions, and innovative initiatives that enhance guest experiences

Train and develop staff on service protocols, menu knowledge, and customer engagement techniques to elevate team performance

Maintain professional presentation and grooming standards while modeling organizational values and behaviors

Build and maintain strong vendor relationships to support operational efficiency and cost management

Bachelor's degree in Hotel Management or equivalent Diploma in Hospitality/F&B Management

Minimum 2-3 years of progressive experience in F&B operations, preferably in a hotel or upscale restaurant environment

Strong leadership and supervisory skills with the ability to motivate, develop, and inspire team members

Excellent communication and interpersonal skills with a customer-focused mindset and guest relations management experience

Demonstrated ability to work effectively under pressure and in high-stress situations while maintaining composure and resilience

Proficiency in inventory management, cost control, and basic financial analysis

Comprehensive knowledge of food safety standards, health regulations, and emergency procedures

Strong organizational and time management skills with meticulous attention to detail

Problem-solving abilities and analytical mindset to drive operational improvements and innovation

Proficiency in F&B management software and point-of-sale (POS) systems

Ability to work flexible hours, including evenings, weekends, and holidays as required by the hospitality industry

Team player with a collaborative approach and willingness to support colleagues across departments

Self-motivated, resilient, and adaptable to changing operational demands and business priorities

Vendor relationship management experience and negotiation skills

Quality assurance implementation and monitoring capabilities