Reservation Executive

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a highly organized and customer-focused Reservation Executive to join our team. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

Plan and coordinate room reservations to optimize occupancy and revenue

Implement effective selling techniques and strategies to maximize room sales

Prepare accurate forecasts, reports, and statistics on a timely basis

Respond promptly to customer inquiries and resolve issues efficiently

Maintain and update the corporate database with guest information and booking details

Collaborate with other departments to ensure smooth operations and guest satisfaction

Train and supervise reservation associates, delegating tasks as needed

Ensure adherence to company policies regarding discounts and corporate rates

Monitor and analyze market trends to adjust reservation strategies

Assist in developing occupancy forecasts for annual budgets

Handle VIP reservations and special requests with utmost care and attention

Diploma in Tourism or Hospitality Management

Minimum of 2 years of experience in a similar role within the hospitality industry

Excellent verbal and written communication skills in English

Proficiency in MS Excel, Word, and PowerPoint

Strong knowledge of reservation systems and hotel management software

Ability to work efficiently in a fast-paced, dynamic environment

Exceptional customer service skills with a focus on guest satisfaction

Analytical mindset with strong attention to detail

Ability to multitask and prioritize effectively

Team player with excellent interpersonal skills

Knowledge of additional languages is a plus

What’s in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.