Learning & Development Manager

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an enthusiastic and detail-oriented Learning & Development Manager to join our team in Udaipur, India. In this pivotal role, you will be responsible for designing, implementing, and managing comprehensive training and development programs that drive organizational excellence and foster employee growth. Reporting to the Director of People & Culture, you will collaborate with leadership teams across the organization to create a culture of continuous learning and professional development. This is an excellent opportunity for an innovative and empathetic professional to make a meaningful impact on our workforce's skills, engagement, and career progression.

Design, develop, and facilitate a variety of training programs including onboarding, leadership development, skills enhancement, and specialized workshops to support organizational goals and employee development

Execute a comprehensive onboarding experience for new employees, ensuring a smooth transition and strong foundation for success; continuously update and improve onboarding processes based on feedback and organizational needs

Conduct thorough needs assessments in collaboration with department leaders to identify skill gaps and training requirements; translate findings into actionable learning strategies

Manage and maintain accurate records of all training activities, participant information, and completion rates; analyze training data and metrics to measure program effectiveness and ROI

Support the development and coaching of departmental trainers, ensuring consistency, compliance, and quality across all training initiatives throughout the organization

Oversee the administration of online learning management systems, including course assignments, progress monitoring, and completion tracking for mandatory and elective programs

Partner with operational leaders to review job task checklists and training tools, ensuring they support effective departmental onboarding and skill development

Collaborate with regional Learning & Development counterparts to align strategic direction, share best practices, and maintain consistency across the organization

Support apprenticeship programs and educational assistance initiatives, fostering a culture of lifelong learning and professional growth

Oversee the performance review program to ensure timely and thorough completion of probationary and annual reviews for all employees

Contribute to broader People & Culture operations and organizational initiatives as assigned; demonstrate flexibility and willingness to adapt to evolving business needs

**Required Qualifications:**

Minimum 2 years of professional experience in a leadership role, preferably within the hospitality, service, or corporate environment

Proven experience in designing and facilitating training programs that drive measurable results and service excellence

Demonstrated expertise in conducting needs assessments and translating organizational requirements into effective learning solutions

Strong proficiency with Microsoft Office applications (Outlook, Teams, PowerPoint, Publisher, Excel, and Word)

Proficiency with online learning management systems and training administration platforms

Excellent analytical skills with the ability to interpret data, identify trends, and develop data-driven improvement strategies

Exceptional written and verbal communication skills with the ability to present information clearly to diverse audiences

Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously

Ability to build and maintain strong interpersonal relationships with colleagues at all organizational levels

**Preferred Qualifications:**

Previous experience in Learning & Development, talent management, or human resources functions

University degree in Hotel/Restaurant Management, Human Resources, Business Administration, or related discipline

Knowledge of adult learning principles and instructional design methodologies

Experience with budget management and financial planning for training programs

Familiarity with change management practices and organizational development

Coaching and mentoring experience

Experience developing and delivering leadership development programs

**Key Competencies:**

Enthusiastic, positive, and motivational approach to employee development

Detail-oriented with strong attention to accuracy and quality

Innovative and creative mindset with willingness to explore new training methodologies

Collaborative approach to working with cross-functional teams

Flexible and adaptable with the ability to thrive in a fast-paced environment

Results-oriented with a commitment to achieving organizational goals

Empathetic and supportive in fostering employee growth and engagement

Inclusive mindset that values diverse perspectives and backgrounds

Efficient and organized in managing time and resources effectively

Visionary thinking with the ability to anticipate future organizational learning needs

An opportunity to be with world’s preferred hospitality company

Captivating and rewarding experience working alongside passionate professionals

Range of exclusive Heartist Benefits

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