Assistant Manager - Front Office

Assistant Manager Front Office plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Assistant Manager Front Office handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.

Act as the Manager on Duty and oversee hotel operations during shifts

Handle and resolve guest complaints and feedback in a professional and timely manner

Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations

Ensure guest satisfaction and provide personalized service in line with hotel standards

Monitor room availability, overbooking, and ensure smooth check-in/check-out processes

Support emergency procedures and uphold safety and security protocols

Supervise front-line colleagues and provide guidance as needed

Review daily reports, handovers, and ensure proper documentation of incidents

Maintain a strong presence in public areas, assisting guests and supporting staff

Report any major incidents or service challenges to senior management