Duty Manager

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We're looking for a dynamic and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India. In this pivotal role, you'll be the backbone of our operations, ensuring seamless service delivery, maintaining operational excellence, and creating a welcoming environment for all guests and colleagues. As a Duty Manager, you'll take ownership of your shift, demonstrating leadership, decisiveness, and a commitment to our organizational standards while remaining flexible and responsive to evolving needs.

Lead and manage all front-line operations during your shift, ensuring consistent adherence to company service standards and procedures

Provide professional, friendly, and engaging service while maintaining a customer-focused approach to all guest interactions

Handle guest concerns and complaints with empathy and efficiency, logging incidents appropriately and coordinating follow-up actions to ensure guest satisfaction

Supervise and coordinate front desk staff and other team members, fostering a collaborative and supportive work environment

Manage the Duty Manager safe and financial reconciliation in accordance with established company procedures and security protocols

Monitor and maintain operational standards across all guest-facing areas, identifying opportunities for improvement and innovation

Respond quickly to emergencies and incidents, demonstrating resilience and sound judgment while maintaining transparency with relevant departments

Advise senior management of any matters relating to guest welfare, behavior, and satisfaction that require attention

Perform administrative duties including shift reports, incident documentation, and communication with other departments

Ensure compliance with all safety policies, local regulations, and organizational procedures

Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner

Balance operational needs, administrative requirements, and colleague support to maintain an efficient and organized workplace

Perform additional duties as assigned by management to support organizational goals

Proven leadership experience in a hospitality, operations, or customer-service environment

Demonstrated proficiency with Property Management Systems (PMS) and related software

Strong computer literacy in Microsoft Windows applications and standard office tools

Excellent interpersonal and problem-solving abilities with the capacity to remain calm and courteous under pressure

Outstanding communication skills in both spoken and written English; additional language proficiency is a plus

Highly responsible, reliable, and detail-oriented with strong organizational skills

Ability to work effectively in a fast-paced environment while managing multiple priorities

Proven ability to focus on guest needs and deliver exceptional customer service

Experience with cash handling, financial reconciliation, and safe management

Knowledge of crisis management, emergency response procedures, and incident reporting

Capability to supervise and motivate team members while fostering a collaborative workplace culture

Proficiency in time management and shift scheduling

Professional presentation and demeanor

University or college degree in hospitality management, business administration, or a related discipline (preferred)

Familiarity with local regulations, compliance requirements, and safety standards relevant to the Hyderabad market (preferred)