Duty Manager

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We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.

Manage daily front office operations, including reception, concierge, and guest services

Ensure high standards of customer service and address guest inquiries and complaints promptly

Coordinate with various departments to maintain seamless hotel operations

Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction

Manage room inventory and maximize occupancy rates

Conduct regular staff training and performance evaluations

Handle VIP guests and authorize special courtesies when appropriate

Ensure compliance with hotel policies, safety regulations, and standard operating procedures

Monitor and balance daily financial transactions and reports

Maintain cleanliness and presentation standards in all front office areas

Conduct regular inspections of guest rooms and public areas

Resolve conflicts and make decisions in high-pressure situations

Promote upselling opportunities to enhance revenue

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times