Senior Executive - eCommerce

Position: Executive – E-commerce Operations Department: E-commerce / Digital Business Location: Mahim (Mumbai) Reporting To: Assistant Manager / Manager – E-commerce Experience Required: 1–3 Years of experience in E-commerce Operations / Marketplace Operations Industry: Stationery / FMCG / Consumer Products / Retail Qualification: Graduate in Commerce, Business Administration, Supply Chain Management, or related field. Job Summary: We are looking for a detail-oriented Executive – E-commerce Operations to manage day-to-day operational activities across E-commerce and Quick Commerce platforms. The role will be responsible for Purchase Order processing, GRN updates, Debit Note management, purchase return coordination, product listing management, and shipment scheduling to ensure seamless marketplace operations and timely order fulfilments. Key Responsibilities: 1. Purchase Order Processing & Order Management Process Purchase Orders received from existing and new E-commerce and Quick Commerce portals within defined timelines. Verify order details, quantities, pricing, and delivery schedules before processing. Maintain accurate PO records and operational trackers. Coordinate with internal teams for timely order execution and fulfilments. Ensure high processing accuracy and adherence to operational SLAs. 2. GRN & Tracker Management Update Goods Receipt Note (GRN) entries accurately in operational trackers. Maintain complete documentation and records for all inward transactions. Monitor discrepancies related to GRNs and coordinate for timely resolution. Ensure tracker accuracy and regular updates for management reporting. 3. Debit Note Management Maintain and update the Debit Note tracker on a regular basis. Coordinate with vendors, warehouse, and Accounts teams for timely resolution of Debit Note cases. Track pending Debit Notes and ensure closure within agreed timelines. Maintain proper documentation and reconciliation records. 4. Purchase Return Coordination Coordinate purchase return requests with vendors and logistics partners. Arrange return pickups and share required documentation within defined timelines. Track return status and ensure timely closure of return cases. Coordinate with Returns, Warehouse, and Logistics teams to avoid delays and financial losses. 5. Product Listing Management Create, update, and maintain product listings across E-commerce and Quick Commerce platforms. Ensure accuracy of product information, images, pricing, descriptions, and catalog details. Coordinate with Product, Marketing, and Design teams for new product listings and catalog updates. Monitor listing quality and ensure compliance with marketplace standards. 6. PO Appointment & Shipment Coordination Schedule Purchase Order appointments as per shipment plans. Coordinate with warehouse and logistics teams to ensure timely dispatches. Monitor appointment schedules and shipment status. Resolve operational issues to minimize shipment delays and missed appointment slots. Ensure smooth coordination with marketplace partners for on-time deliveries. Required Skills & Competencies: Good understanding of E-commerce and Quick Commerce marketplace operations. Knowledge of Purchase Order processing, inventory management, and order fulfilments. Experience in product listing and catalog management. Proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas) and Google Sheets. Strong attention to detail with high accuracy in documentation. Good coordination and communication skills. Ability to manage multiple tasks and work within defined timelines. Strong problem-solving and follow-up skills. Preferred Experience: 1–3 years of experience in E-commerce Operations, Marketplace Operations, or Supply Chain Coordination. Experience working with Amazon, Flipkart, Blinkit, Zepto, Instamart, Shopify, or similar marketplaces will be preferred. Exposure to ERP systems such as SAP and marketplace seller portals will be an added advantage. Key Deliverables: Ensure timely and accurate Purchase Order processing. Maintain accurate GRN, Debit Note, and operational records. Coordinate efficient purchase returns and shipment scheduling. Maintain error-free product listings across marketplaces. Support smooth and efficient day-to-day E-commerce operations while ensuring high service levels and operational compliance. Requirements Experience Required: 1–3 Years of experience in E-commerce Operations / Marketplace Operations Industry: Stationery / FMCG / Consumer Products / Retail Qualification: Graduate in Commerce, Business Administration, Supply Chain Management, or related field.