Specialist - Product Support

Job Title: Specialist - Product Support About Greytip: greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. About Department: Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved through ticketing system. Position Purpose : Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team. Preferred Functional Knowledge: Middle East region Payroll Knowledge Excellent Written & Verbal Communication Experience into Customer Support Key Responsibility: Support clients on phone, email or remote support tools in using and deriving maximum value from the application Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value Proactively build strong customer relationships Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner Solutionize either through configurations or workarounds to address client specific requirements Develop competence in the use of all the information systems used in implementation of the application Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any: Experience in GreytHR & Freshdesk Qualification and Experience: Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with international clients Excellent client handling skills Domain knowledge in Middle East Payroll is mandatory Thorough knowledge of Middle East Payroll statutory compliance will be an advantage. Highly Customer Focused with ability to listen and engage customers to achieve desired outcome Excellent verbal and written English communication skills Excellent skills on effective telephone and email communication High degree of patience