Specialist - Product Support

Job Title: Specialist - Product Support

About Greytip:

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.

Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.

At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About Department:

Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved through

ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

Middle East region Payroll Knowledge

Excellent Written & Verbal Communication

Experience into Customer Support

Key Responsibility:

Support clients on phone, email or remote support tools in using and deriving maximum value from the application

Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value

Proactively build strong customer relationships

Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner

Solutionize either through configurations or workarounds to address client specific requirements

Develop competence in the use of all the information systems used in implementation of the application

Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

Experience in GreytHR & Freshdesk

Qualification and Experience:

Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with international clients

Excellent client handling skills

Domain knowledge in Middle East Payroll is mandatory

Thorough knowledge of Middle East Payroll statutory compliance will be an advantage.

Highly Customer Focused with ability to listen and engage customers to achieve desired outcome

Excellent verbal and written English communication skills

Excellent skills on effective telephone and email communication

High degree of patience

Excellent Opportunity to be involved in high impact work and progressive learning environment.

Great team members energy filled work environment.

Competitive salary.

External Skills And Expertise

Middle East Payroll Knowledge

Good Written & Verbal Communication

Experience into Customer Support