Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Operational Duties

Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations

Monitor room availability, rates, and inventory across all distribution channels

Ensure correct application of rate codes, packages, and promotions

Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams

Handle complex reservations, VIP bookings, and group allocations

Team Supervision

Assist in training, coaching, and motivating reservation staff

Monitor staff performance and ensure adherence to SOPs

Prepare duty rosters and support manpower planning

Act as department-in-charge in the absence of the Reservations Manager

Revenue & Yield Support

Support revenue optimization by upselling rooms and services

Ensure compliance with pricing strategies and revenue policies

Track pick-up reports, forecasts, and booking trends

Assist in analyzing reservation data and preparing reports

Guest Service & Quality

Handle guest queries, complaints, and special requests professionally

Ensure high standards of service and brand compliance

Maintain guest profiles and ensure accurate data entry in the system

Administrative Responsibilities

Prepare daily, weekly, and monthly reservation reports

Maintain records, logs, and departmental documentation

Ensure compliance with audit, payment, and cancellation policies