Rooms Controller - Fairmont Agra

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Oversee daily room inventory, occupancy levels, and room status management to ensure optimal operational efficiency

Manage and optimise room revenue through strategic pricing, forecasting, and yield management initiatives

Supervise and coordinate the housekeeping and maintenance teams, including staff scheduling, induction, and performance management

Monitor and maintain the highest standards of room cleanliness, maintenance, and guest-ready conditions across all guest rooms

Liaise with the Front Office and Guest Services teams to ensure seamless communication and exceptional guest experiences

Analyse occupancy data, revenue reports, and key performance indicators to identify trends and recommend improvements

Address and resolve guest complaints and maintenance issues promptly and professionally

Manage room maintenance requests and coordinate with engineering and housekeeping departments

Maintain accurate records of room status, maintenance schedules, and inventory within the property management system

Conduct regular quality assurance inspections and audits to ensure compliance with Fairmont standards

Prepare detailed reports on room operations, occupancy rates, and revenue performance for management review

Collaborate with the Sales and Marketing teams to support promotional activities and special events

Ensure compliance with health, safety, and security protocols throughout the rooms division

Minimum 3-5 years of experience in a Rooms Controller or similar rooms division management role within a luxury hotel environment

Proven experience in room inventory management, occupancy forecasting, and yield management

Demonstrated supervisory and team leadership experience with housekeeping and maintenance personnel

Strong proficiency with property management systems (PMS) and hotel management software

Excellent knowledge of revenue management principles and pricing strategies

Solid understanding of health, safety, and security protocols within hospitality operations

Exceptional communication and interpersonal skills with the ability to liaise effectively across departments

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities