Greytip
Account Manager
Skills
Job description
About Greytip Software
Greytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we’re looking for a proactive Account Manager who can be the strategic bridge between our customers and on boarding teams.
Role Overview
The Account Manager – Customer On boarding will be responsible for ensuring a seamless on boarding journey for new customers by coordinating between internal teams and client stakeholders. You will own the customer relationship during the implementation phase, drive faster go-lives, and set the foundation for long-term success.
Key Responsibilities
- Customer Onboarding Ownership
o Act as the single point of contact for assigned customers during the on boarding journey.
o Understand customer expectations, key use cases, and project goals.
o Coordinate with implementation consultants, product teams, and support functions to ensure timely and successful on boarding.
- Project & Stakeholder Management
o Set up kick-off calls, align on milestones, and track project timelines using internal tools.
o Proactively identify and mitigate risks to customer satisfaction or delays.
- Maintain clear, professional, and timely communication with all stakeholders.
Account Relationship Building
o Build trusted relationships with customer decision-makers and key users during on boarding.
o Drive product adoption by ensuring configurations align with customer business needs.
o Conduct periodic check-ins and drive issue resolution in collaboration with the implementation team.
- Process Monitoring & Reporting
o Monitor on boarding KPIs like TAT, go-live adherence, and customer engagement.
o Share regular updates with internal leaders and recommend improvements in on boarding processes.
o Document customer feedback to help product and process teams improve.
- Collaboration & Knowledge Sharing
o Collaborate with Sales, Support, Product, and Implementation teams to ensure alignment.
o Share best practices, on boarding wins, and learning with the wider team.
Key Requirements
- 3–5 years of experience in account management, on boarding, customer success, or consulting (SaaS/HR tech preferred).
- Strong interpersonal and communication skills (both verbal and written).
- Ability to manage multiple client accounts and on boarding projects simultaneously.
- Project management skills with a high focus on execution, ownership, and results.
- Comfortable using tools like CRM, Jira, Excel/Google Sheets, and reporting dashboards.
- Experience or understanding of HRMS/payroll domains is a strong plus.
What We Offer
- A chance to work with a leading HR tech company that impacts millions of employees.
- Exposure to varied industries and customers across geographies.
- Opportunities to grow in customer success, project leadership, or product consulting tracks.
- A supportive work environment that fosters collaboration and learning.