Greytip
About Greytip Software Greytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we’re looking for a proactive Account Manager who can be the strategic bridge between our customers and on boarding teams. Role Overview The Account Manager – Customer On boarding will be responsible for ensuring a seamless on boarding journey for new customers by coordinating between internal teams and client stakeholders. You will own the customer relationship during the implementation phase, drive faster go-lives, and set the foundation for long-term success. Key Responsibilities · Customer Onboarding Ownership o Act as the single point of contact for assigned customers during the on boarding journey. o Understand customer expectations, key use cases, and project goals. o Coordinate with implementation consultants, product teams, and support functions to ensure timely and successful on boarding. · Project & Stakeholder Management o Set up kick-off calls, align on milestones, and track project timelines using internal tools. o Proactively identify and mitigate risks to customer satisfaction or delays. · Maintain clear, professional, and timely communication with all stakeholders. Account Relationship Building o Build trusted relationships with customer decision-makers and key users during on boarding. o Drive product adoption by ensuring configurations align with customer business needs. o Conduct periodic check-ins and drive issue resolution in collaboration with the implementation team. · Process Monitoring & Reporting o Monitor on boarding KPIs like TAT, go-live adherence, and customer engagement. o Share regular updates with internal leaders and recommend improvements in on boarding processes. o Document customer feedback to help product and process teams improve. · Collaboration & Knowledge Sharing o Collaborate with Sales, Support, Product, and Implementation teams to ensure alignment. o Share best practices, on boarding wins, and learning with the wider team. Key Requirements · 3–5 years of experience in account management, on boarding, customer success, or consulting (SaaS/HR tech preferred). · Strong interpersonal and communication skills (both verbal and written). · Ability to manage multiple client accounts and on boarding projects simultaneously. · Project management skills with a high focus on execution, ownership, and results. · Comfortable using tools like CRM, Jira, Excel/Google Sheets, and reporting dashboards. · Experience or understanding of HRMS/payroll domains is a strong plus. What We Offer · A chance to work with a leading HR tech company that impacts millions of employees. · Exposure to varied industries and customers across geographies. · Opportunities to grow in customer success, project leadership, or product consulting tracks. · A supportive work environment that fosters collaboration and learning.