Cisco
Sr. Escalation Engineer
Bangalore, IndiaPosted 1 day ago
Skills
incident managementcustomer escalation managementroot cause analysisjirasalesforcesplunk securitysoarxdredrcloud platformskubernetesapis
Job description
We are looking for a Sr. Escalation Engineer to lead response to major security incidents and complex customer escalations. You will coordinate cross-functional teams, drive incident management improvements, and mentor others. Ideal candidates have significant experience in incident management and technical support within a global, collaborative environment.