Food & Beverage Executive

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibility.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

Take food and beverage orders according to guest’s requirements and preferences

Deliver food & beverage services in accordance to departmental standards and procedures

Ensure that all food & beverage are served according to service standard

Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

Try to remember individual patron’s names and their preferences to extend a personalized service

Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

Assist other Food & Beverage outlets with their operations during peak times or when required

Secondary / High school education

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 2 years of relevant experience in a similar capacity

Working knowledge of MS Excel, Word, & PowerPoint