Quality Controller

In this role you will be responsible for: Identify and correct typographical errors, punctuation errors, spelling and formatting inconsistencies as well as comparing documents for uniformity Perform quality assurance in both hard copy as well as on-line to validate compliance with client specific templates, standards and styles Ensure projects are handled to the highest degree of precision, keeping in mind client specifications and deadlines with high standards of accuracy and quality Disseminate client feedback to the DS/GD/QC Identify training needs for QCs/GDs/DS Conduct spot checks on all QCs from time-to-time during the project lifecycle Responsible for ensuring completion and accuracy of the QCs’ productivity and activity reports at the end of each shift Analyze client feedback/provide accurate reports/analysis to the CM Assist the CM in preparing service recoveries as required by the client Adhere to print and electronic security and physical access procedures Ensure process adherence through entire cell/ shift Check feedback on daily basis Grading all pages and reporting errors in production level reports Raise any discrepancy with the CSE for clarification Sign off all projects before client delivery Does the FTR for the production resources Does the AOQ of the team Requirements Requirements for this role include: English grammar and comprehension skills Excellent oral and written communication skills An eye for detail, resourceful and creative with strong powers of concentration Excellent presentation and layout skills Ability to function in a dynamic and changing environment Should have a detailed understanding about the client process and requirements Should have a good understanding of various style guides the team uses Benefits Shift allowances Cab facilities between 9 PM - 6 AM