Outlet Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Business Performance

Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

Analyze and submit month-end reports and identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

Plan, implement and measure profit enhancement programs by working with the kitchen &Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

Implement and maintain control measures to ensure that food &beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Build a good relationship with guests or regular patrons.Try to remember individual patron’s names and their preferences to extend a personalized service

Handle guests’ complaints and comments tactfully and efficiently

Handle all administration work pertaining to cashier/bar operation requirement and company’s policies

Maintain department communication logbook and updated notice board

Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features

Ensure that health, safety and security procedures are in place in the outlet

Attend all briefings, meetings and trainings as assigned by management

Perform proper handover and communication to the next shift

Assist other food & beverage outlets with their operations during peak times or when required

Hotel Management graduate or equivalent

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 2 years of relevant experience in a similar capacity

Good working knowledge of MS Excel, Word, & PowerPoint

High degree of professionalism with sound human resources management and business acumen capabilities

Strong knowledge of hotel reservation systems (PMS), Central Reservation Systems (CRS), channel management, and online travel agency (OTA) platforms.

Good understanding of revenue management principles, room inventory control, yield management, upselling, and forecasting.

Excellent communication, interpersonal, leadership, and team management skills.

Strong analytical, organizational, and problem-solving abilities, with attention to detail and accuracy.

Proficiency in Microsoft Office applications, particularly Excel, and hotel reservation reporting tools.

Ability to handle guest inquiries, special requests, and escalated concerns professionally while maintaining high service standards.

Excellent command of written and spoken English; knowledge of additional languages will be an advantage.

Customer-focused mindset with a commitment to delivering exceptional guest experiences and achieving departmental revenue targets.