Guest Service Associate- F&B Service

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Kochi, India. In this role, you will be the cornerstone of our guests' dining experience, delivering exceptional service while maintaining the highest standards of professionalism and hospitality. You will work collaboratively with our F&B team to create memorable moments for every guest who walks through our doors, ensuring their needs are anticipated and exceeded at every touchpoint.

Greet guests warmly and professionally, providing them with a seamless and welcoming experience from arrival to departure

Take accurate food and beverage orders while demonstrating comprehensive knowledge of menu items, ingredients, and preparation methods

Deliver orders promptly and efficiently, ensuring accuracy and presentation standards are consistently maintained

Respond to guest inquiries and concerns with empathy and professionalism, resolving issues creatively and collaboratively with team members

Maintain clear communication with kitchen and bar staff to ensure timely service and food quality standards

Set and clear tables with attention to detail, adhering to established service protocols and brand standards

Monitor guest satisfaction throughout their visit and proactively address any concerns to ensure a positive experience

Assist in training and mentoring new team members, leading by example and fostering a supportive team environment

Maintain a clean, organized, and safe dining environment in compliance with health and safety regulations

Support inventory management and assist with restocking supplies as needed

Adapt quickly to changing priorities and guest needs in a fast-paced, dynamic environment

Collaborate with colleagues across all departments to optimize operational efficiency and guest satisfaction

Service-focused personality with a genuine passion for food and beverage hospitality

Strong interpersonal and communication skills, both verbal and written

Proven ability to work effectively in fast-paced, high-volume environments

Excellent problem-solving abilities and the capacity to think on your feet

Demonstrated experience in guest service, food and beverage service, or a similar hospitality role

Exceptional attention to detail and organizational skills

Ability to work collaboratively as part of a team while maintaining individual accountability

Flexibility with scheduling, including availability for evenings, weekends, and holidays as required

Knowledge of food safety standards and basic hygiene practices

Strong time management and multitasking capabilities

Ability to maintain composure and deliver outstanding service during peak service periods

Willingness to learn and adapt to new procedures, systems, and service standards

Inclusive mindset with the ability to interact respectfully with diverse guests and team members