Duty Manager

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Conduct daily briefings and ensure that all pertinent information is well received by team members

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

Review, analyze and suggest improvement of work flow and standards at the Front Desk

Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

ommunicate with Front Office Manager on all matters regarding guest services & hotel operations

Ensure documentation of all guest related issues using the logbook

Sign media and supervise shift handover procedures

Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Assist Guest Relations in greeting, rooming, and sending off guests

Inspect front of house and back of house regularly for cleanliness and orderliness

Ensure that front line staff complies with marketing techniques and maximizes sales

Check billing instructions, monitor guest credit and act upon any discrepancies

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

Conduct Night Audit Process for hotel

Team Management

Provide department orientation and training of the hotel service standards, procedures and programs

Constantly monitor team members’ appearance, attitude and degree of professionalism

Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Degree or Diploma in Tourism / Hospitality Management

Minimum 2 years of relevant experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Good working knowledge of MS Excel, Word, & PowerPoint

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations