After sales support Executive

Role Overview The After-Sales Support Associate is the first line of support for customers who have purchased an Oben motorcycle. The role requires strong problem-solving skills, system navigation expertise, and a customer-first mindset. You will handle customer queries, breakdown calls, service bookings, RSA requests, and escalations while coordinating with cross-functional teams to ensure quick resolution. Key Responsibilities · Provide prompt, empathetic, and effective support to Oben customers. · Handle after-sales support cases including breakdowns, roadside assistance, service scheduling, warranty queries, and product-related concerns. · Accurately log and update all customer interactions in the CRM and ticketing system. · Coordinate with service centers, RSA partners, and internal departments to drive closure on customer issues. · Monitor open cases, follow up with stakeholders, and ensure timely resolution of escalations. · Educate customers on product features, maintenance tips, and service processes to enhance their ownership experience. · Maintain high-quality standards in communication, ensuring professionalism, clarity, and empathy at every step. · Adhere to defined SLAs for resolution, and escalation handling. · Contribute to continuous improvement by sharing feedback, recurring issues, and customer insights with the team. Requirements Graduate in any discipline (preferably with experience in customer support or automotive industry). · Proficiency in CRM and ticketing tools; ability to multitask across systems. · Strong communication skills: Proficient in English and Hindi (mandatory). · Knowledge of Kannada, Tamil, or Malayalam will be an added advantage. · Customer-centric mindset with a problem-solving approach. · Ability to remain calm under pressure and handle high-stress breakdown or RSA calls. · Collaborative attitude to work with cross-functional teams for faster resolution.