Guest Service Associate - Housekeeping

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are seeking an enthusiastic and detail-oriented Guest Service Associate - Housekeeping to join our dynamic team in Mumbai, India. In this role, you will be the backbone of our guest experience, ensuring that every room and public area meets our high standards of cleanliness and comfort. You will work collaboratively with the housekeeping team to deliver exceptional service while maintaining a professional and welcoming demeanor. This position offers the opportunity to make a meaningful impact on our guests' stays through your dedication to excellence and attention to detail.

Attend daily briefings and take on assigned tasks with enthusiasm and commitment

Clean and maintain assigned areas of responsibility according to established hotel standards and procedures

Understand and respect different guest levels, including VIP guests, and room categories to provide customized service

Replenish guest supplies promptly and respond to guest requests in a timely and courteous manner

Report any damage, malfunctions, or maintenance issues in guest rooms or public areas to your Supervisor immediately

Maintain all equipment in a proper state of cleanliness and functionality

Maintain accurate section room reports and daily productivity reports to track progress and efficiency

Report lost and found articles to the housekeeping office immediately and handle them with care

Address guest complaints tactfully and professionally, escalating concerns to your Supervisor when necessary

Report any unusual behavior or suspicious activities observed in guest rooms, floors, or public areas to your Supervisor

Record room status in your allocated section accurately and update systems as required

Carry out valet services when needed, including linen delivery and laundry order processing

Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols

Attend all assigned briefings, meetings, and training sessions to stay current with hotel policies and procedures

Maintain a high standard of personal appearance and hygiene at all times

Establish and maintain positive, collaborative working relationships with colleagues and management

Perform additional reasonable duties as assigned by management to support team objectives

**Required Qualifications:**

Minimum Higher Secondary (12th Pass) or equivalent education

Strong time management and organizational skills with the ability to prioritize multiple tasks

Team-oriented mindset with a positive, professional, and customer-focused attitude

Excellent interpersonal and communication skills to interact effectively with guests and colleagues

Attention to detail and commitment to maintaining high standards of cleanliness and service

Physical stamina and ability to perform repetitive tasks in a fast-paced environment

Flexibility and adaptability to changing priorities and work schedules

Basic computer literacy for recording room status and accessing hotel systems

Problem-solving abilities and resilience in handling challenging situations

Knowledge of hotel fire and life safety procedures and emergency protocols

**Preferred Qualifications:**

Diploma or Certificate in Hotel Management or Housekeeping

Previous experience in housekeeping, guest services, or hospitality industry

Familiarity with hotel management systems and housekeeping software

Multilingual abilities to communicate with diverse guest populations