Coforge
Key Responsibilities Delivery & Program Management • Own end-to-end delivery for large, complex IT programs and accounts. • Ensure adherence to scope, schedule, quality standards, and SLAs. • Establish delivery governance, metrics, and reporting mechanisms. • Proactively identify, manage, and mitigate delivery risks and issues. Client & Stakeholder Management • Serve as the primary delivery contact for senior client stakeholders. • Lead governance forums such as QBRs, steering committees, and executive reviews. • Manage escalations effectively and ensure timely resolution. • Build long-term, trust-based client relationships. Financial & Commercial Accountability • Own P&L for assigned accounts/portfolios. • Drive margin improvement, productivity, and cost optimization initiatives. • Ensure accurate forecasting, billing, and revenue recognition. • Ensure compliance with contractual obligations (MSA, SOWs, CRs). People & Talent Management • Lead and mentor Delivery Managers, Program Managers, and Project Managers. • Drive capacity planning, utilization optimization, and pyramid health. • Partner with HR on hiring, performance management, capability building, and retention. • Foster a high-performance, accountability-driven delivery culture. Governance, Quality & Compliance • Ensure compliance with organizational, client, regulatory, and security standards. • Drive quality assurance practices and continuous improvement. • Support audits, reviews, and corrective action implementation. Transformation & Innovation • Enable digital transformation, modernization, and automation initiatives. • Encourage adoption of new technologies, tools, and delivery accelerators. • Collaborate with architecture and innovation teams on delivery roadmaps.