General Manager (Background Verification)

Job Description – General Manager (Background Verification) Position: General Manager – Background Verification Location: Ghatkopar, Mumbai Department: Background Verification / Operations Employment Type: Full-Time Experience: 8–12 Years Reporting To: Senior Management About the Role We are looking for an experienced and result-oriented General Manager – Background Verification to lead and manage the end-to-end Background Verification (BGV) operations. The candidate will be responsible for ensuring accurate, timely, compliant, and high-quality verification services while managing teams, client relationships, and operational performance. Key Responsibilities Lead and manage end-to-end Background Verification operations including employment, education, address, reference, identity, and criminal verification. Manage and mentor BGV teams, team leaders, and operational staff. Ensure verification processes are completed accurately within defined TAT and SLA requirements. Develop and implement SOPs, quality standards, and process improvements. Monitor daily operational performance, productivity, accuracy, and turnaround time. Handle escalations and resolve complex verification cases effectively. Manage client relationships and conduct regular reviews with key clients. Prepare and present MIS, operational dashboards, and performance reports to senior management. Ensure compliance with company policies, data privacy requirements, and applicable legal/regulatory standards. Identify process gaps and implement corrective and preventive actions. Coordinate with internal teams, vendors, and external agencies to ensure smooth verification operations. Drive automation and technology adoption to improve efficiency and scalability. Manage operational budgets, manpower planning, and resource allocation. Candidate Profile Graduate/Postgraduate in any discipline; MBA/PGDM preferred. 8–12 years of relevant experience in Background Verification, KYC, Risk Operations, Verification Services, or related operations. Minimum 3–5 years of experience in a managerial/leadership role. Strong understanding of BGV processes, SLA/TAT management, quality control, and client servicing. Proven experience in managing large teams and multiple client accounts. Excellent analytical, communication, negotiation, and problem-solving skills. Strong knowledge of MIS and reporting; proficiency in MS Excel is required. Ability to work in a fast-paced, target-driven environment. Key Competencies Leadership & Team Management Background Verification Operations Client Relationship Management SLA & TAT Management Quality & Compliance MIS & Analytics Process Improvement Escalation Management Vendor Management Work Location: Ghatkopar, Mumbai Work Mode: Work from Office