Technical Associate - Implementation

Job Description : Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area –Customer Success - Implementation Role –Technical Associate - Implementation Employment Type –Permanent Job, Full Time Client Visit –Yes Work location –Gurgaon Shift –Regular Day Shift Key Responsibilities: · Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool. · End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. · Train the users functionally and technically on our various software’s aspects. · Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries. · Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. · Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. · Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. · Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. · Escalate unresolved queries to respective departments for accurate redressal. · Knowledge on ticket management system. Requirements Required Skills · Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. · 2 to 5 Years experience in Software - Customer Success / Support Domain. · Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage. · Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly. · Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors · Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools · Good listening and problem-solving skills · Customer service and a customer centric attitude Desired Personality traits · Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients · Technically &Logically Strong · Strong analytic, problem solving & Interpersonal Skills · Strong work ethics and sense of commitment · Ability to balance multiple prioriti