Zensar Technologies
Role Overview Zensar is seeking an experienced SAP FICO Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement in a SLA‑driven, ITIL‑based support environment . Key Responsibilities AMS Support & Incident Management Provide L2/L3 production support for SAP FI and CO modules Resolve incidents, service requests, and defects within defined SLAs Perform root cause analysis (RCA) and implement permanent fixes Proactively reduce recurring finance‑related incidents Enhancements & Change Requests Handle minor enhancements and configuration changes in FI/CO Prepare Functional Specifications (FS) and coordinate with ABAP teams Support release cycles, transport management, and regression testing Business & Client Interaction Act as functional SPOC for FICO AMS support Interact with finance users across US / EU / APAC regions Participate in AMS governance calls, SLA reviews, and status reporting Testing & Documentation Perform unit testing, integration testing, and UAT support Maintain ticket documentation, SOPs, KT documents, and knowledge base Support transition and knowledge‑transfer activities Integration Support Handle FICO integration issues with: MM (GR/IR, vendor accounting) SD (billing, revenue posting, credit management) Asset Accounting & Controlling objects Required Skills SAP FI GL, AP, AR Asset Accounting Bank Accounting & Payment programs Month‑end and Year‑end closing activities SAP CO Cost Center Accounting Internal Orders Basic exposure to COPA Cost allocations and settlements AMS / Support 2-4+ years of AMS / production support experience Strong knowledge of ITIL processes, SLAs, incident & problem management Experience with ServiceNow / Remedy / JIRA Preferred Skills (Zensar Focus) Exposure to S/4HANA Finance support Experience handling audit, compliance, and SOX‑related issues Client‑facing coordination & governance exposure SAP FI or CO certification (good to have) Soft Skills Strong analytical and troubleshooting abilities Confident client & stakeholder communication Ability to work under pressure in AMS environments Excellent documentation and reporting discipline Key Deliverables (Zensar Expectations) ≥95% SLA & KPI adherence Reduction in recurring finance incidents High CSAT (Customer Satisfaction Score) Audit‑ready documentation and compliance