Zensar Technologies
Role Overview Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment . Key Responsibilities ✅ AMS Support & Incident Management Provide L2/L3 SAP SD support for production issues Resolve incidents, service requests, and defects within agreed SLAs Perform root cause analysis (RCA) and implement permanent fixes Reduce recurring issues and stabilize SD processes ✅ Change Requests & Enhancements Handle minor enhancements and configuration changes Prepare Functional Specifications (FS) and coordinate with ABAP teams Support release cycles, transport management, and regression testing ✅ Client & Stakeholder Interaction Act as SD functional SPOC for AMS clients Interact with business users across regions (US/EU/APAC) Participate in AMS governance calls, SLA reviews, and reporting ✅ Testing & Documentation Perform unit testing, integration testing, and UAT support Maintain ticket documentation, SOPs, KT documents, and knowledge base Support transition and knowledge‑transfer activities ✅ Integration & Monitoring Handle SD integration issues with: FI (Billing, Revenue, Credit Management) MM (ATP, availability check, intercompany flows) WM/EWM (delivery, picking, PGI) Monitor IDocs, interfaces, outputs, and background jobs Required Skills SAP SD Functional Expertise Strong hands‑on experience in: Sales Order Management Pricing & Condition Technique Delivery, Shipping & PGI Billing & Invoicing Returns, Credit/Debit Memo processing Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process AMS / Support Experience 3–5+ years in AMS / support projects Experience working in ITIL‑based, SLA‑driven environments Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA) Preferred Skills (Zensar Focus) ✅ Exposure to S/4HANA SD support ✅ Knowledge of global rollout / multi‑country templates ✅ Basic awareness of Output Management (BRF+, Adobe Forms) ✅ SAP SD Certification (good to have) Soft Skills Strong client communication & stakeholder management Ability to work under high‑pressure AMS environments Excellent analytical, troubleshooting, and documentation skills Willingness to support shift‑based / global support model Key Deliverables (Zensar Expectations) ≥95% SLA & KPI adherence Reduction in recurring incidents High CSAT (Customer Satisfaction Score) Complete audit‑ready documentation