Sales Executive

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Sales Support

Maintain complete knowledge of the following (to include but not limited to): All hotel features / services, hours of operation

Hotel function space, entertainment options, menus and floral decoration options

Hotel safety guidelines and evacuation plan

Scheduled daily group activities

Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

Coordinate all group arrangements

Work with group contacts to facilitate program planning and requirements

Communicate group needs and specifications to all relevant departments

Follow up with Post-Conference reports and review group billings

Input all group bookings and update booking activities in the system on a weekly basis

Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

Maintain gifts inventory and coordinate the sending of gifts to clients

Arrange site inspections for potential clients

Promote positive relations with clients and attend to all requests expediently and courteously

Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Other Responsibilities

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Be aware of the hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests

Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

Knowledge and Experience

Diploma in Tourism / Hospitality Management / Events Management

Minimum 1 year of experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Competencies

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times