Manager - Sales (Air & Ocean)

What You Can Expect :

• Sales & Business Development:

Responsible for execution of sales plan and achieve the sales target assigned · Analyse and understand customer's requirement and offer them best solutions to meet their requirement

Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received

Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information

Maintain long term relationship with old and current customers to generate additional revenue for the organization

To work closely with the Sales Head to drive the organizations growth, product development and geographical spread

Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers

Participate in identifying corporate sales planning and strategies

Identify and enlarge Targeted Customer Base and Industry

• Customer Relations:

Develop strong customer relationships through regular visits or timely response to their queries.

Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.

Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too

Ensure timely redressal of pre & post sales customer queries, grievances and escalate issues whenever required

Ensure regular visit to all key customer to maintain smooth relationship

• MIS & Documentation:

Ensure adherence to SOP’s formulated and strive continuously to improve the same

Ensure timely submission of all required MIS to management · Responsible for safeguarding of all documents related customer, orders, specifications, etc

Ensure separate files for each customer is maintained and any document is easily available at anytime.

What You Bring:

Qualification: Graduate, PG/MBA Preferable

Years of Experience: 10 +