Services Specialist - Talent Processes and Business Support - Learning Delivery and Operations

The EOX Delivery & Operations partners and collaborates with many parts of the talent organization to enable the delivery of learning programs.

Work you'll do

As a Services Specialist, Talent Processes and Business Support on the EOX Delivery & Operations team, you will be responsible for:

Partnering with Growth & Development Leaders, Program Managers, and Delivery Managers to establish delivery strategies and approaches for assigned learning programs

Coordinating and documenting program delivery requirements during the planning phase and communicating those requirements to EOX, Meeting & Events Services, and other impacted stakeholders

Managing delivery processes for assigned learning programs by working across Delivery Managers, Program Managers, Meeting & Events Services, and EOX resources

Using business, industry, and program knowledge to support delivery decisions, oversee delegated activities, and ensure execution aligns with scope of services and service level agreements

Supporting stakeholder management for virtual program delivery, print production requests, escalation processes, and compliance with program policies, processes, and guidelines

The team

Enterprise Operations Xcellence (EOX) elevates how Deloitte runs—championing operational excellence, efficiency, and innovation across the firm. By streamlining delivery and equipping teams with best-in-class tools and processes, EOX empowers the firm to scale with agility. EOX is designed to be cross-functional – bringing together capabilities across Deloitte’s channels and geographies to make work simpler, faster, better – driving value for Deloitte and those we serve.

Location: Hyderabad/Bengaluru

Shift Timings: 6 PM to 3 AM

Required:

Bachelor’s degree

4-6 years of experience in learning operations, learning program delivery, talent development, or business operations

Experience coordinating delivery requirements for learning programs across multiple stakeholders

Experience supporting virtual and in-person program delivery, including vendor or production coordination

Experience using Microsoft Office applications, including Excel, PowerPoint, and Word

Experience working with service level agreements, escalation management, and delivery processes

Preferred:

Experience supporting shared services or global delivery models

Experience working with virtual learning platforms and collaboration tools

Experience supporting print production or learning materials logistics

Experience collaborating with US and USI stakeholders on program delivery