Cisco
Escalations Technical Leader
Bangalore, IndiaPosted today
Skills
incident managementcustomer escalation managementroot cause analysisjirasalesforcesplunk securitysoarxdredrcloud platformskubernetesapis
Job description
We are currently hiring an Escalations Technical Leader to drive response to major security incidents and customer escalations, ensuring rapid restoration and customer satisfaction. Lead cross-functional teams, coordinate actions, and deliver timely updates. Ideal for experienced professionals with a strong background in incident management and technical escalation.