Housekeeping Manager

Company Description

Join us at Accor, where life pulses with passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , ​

Join us and become a Heartist ®.

We invite you to join our dynamic team in Mysuru, India as our **Housekeeping Manager**. In this pivotal leadership role, you will oversee the housekeeping operations of our facility, ensuring that all residential and common areas maintain the highest standards of cleanliness and organization. Reporting to senior management, you will lead a dedicated housekeeping team while fostering a collaborative, supportive environment where excellence is celebrated and continuous improvement is encouraged. Your strategic vision, operational expertise, and commitment to customer satisfaction will be instrumental in delivering exceptional service experiences that exceed expectations.

Lead and manage the day-to-day operations of the Housekeeping Department while maintaining brand standards and service excellence

Actively supervise housekeeping staff on the floor, providing guidance, support, and real-time feedback to ensure consistent quality

Maintain all residential spaces, common areas, and back-of-house facilities to the highest cleanliness and organizational standards

Recruit, onboard, train, and develop housekeeping team members, fostering a culture of continuous learning and professional growth

Create and manage weekly work schedules while ensuring compliance with labor regulations and organizational policies

Conduct regular inspections and quality audits of guestrooms, storage areas, and public spaces to verify adherence to standards

Oversee inventory management, including monthly linen and supply checks, to optimize purchasing and cost control

Manage equipment maintenance and ensure all tools are in proper working order for operational efficiency

Track attendance, manage timekeeping, and oversee payroll processing to ensure accuracy and timeliness

Conduct monthly departmental meetings, performance reviews, and recognition programs to motivate and engage the team

Implement and manage deep cleaning and preventative maintenance programs to extend facility longevity

Oversee the Lost and Found program and ensure proper documentation and resolution

Ensure compliance with all safety policies, standard operating procedures, and maintain accurate safety documentation

Collaborate with Engineering, Residence Services, and other departments to address maintenance issues and enhance guest experiences

Analyze operational metrics, identify areas for improvement, and implement innovative solutions to increase efficiency

Foster an inclusive, empowering work environment where every team member feels valued, respected, and supported

**Physical Aspects of Position:**

Constant standing and walking throughout shift

Frequent verbal communication requiring speaking and active listening

Frequent written communication requiring typing, reading, and documentation

Occasional kneeling, pushing, pulling, and lifting up to 50 lbs or more

Ability to work flexible hours, including weekends and holidays as needed

**Required Qualifications:**

Minimum 3-5 years of leadership experience in a hospitality, hotel, or residential management setting

Proven track record of successfully managing and motivating housekeeping or facility teams

Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Excellent written and verbal communication skills in English

Exceptional organizational and time management abilities

Strong problem-solving skills and analytical mindset

Ability to work effectively under pressure while maintaining composure and attention to detail

Demonstrated commitment to customer service and guest satisfaction

Ability to work collaboratively with cross-functional teams and colleagues

Physical capability to perform occasional manual tasks and remain mobile throughout the shift

**Preferred Qualifications:**

Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related discipline

Specific experience in residential housekeeping management or luxury hospitality environments

Knowledge of housekeeping standards, best practices, and industry benchmarks

Experience with housekeeping management software or property management systems

Certification in hospitality management or professional housekeeping standards

Budget management and cost control experience

Vendor and supplier management experience

Experience implementing quality assurance and inspection protocols

**Essential Skills and Competencies:**

Leadership and team management

Staff recruitment, training, and performance management

Budget and cost management

Scheduling and workforce planning

Quality assurance and attention to detail

Problem-solving and decision-making

Interpersonal and empathy skills

Flexibility and adaptability

Resilience and ability to handle challenges

Transparency and ethical conduct

Motivational and supportive approach to team development

Inclusive mindset and commitment to diversity