Guest Service Associate - Food & Beverage

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage outlet in Visakhapatnam, India. In this role, you will be the face of our establishment, delivering exceptional service that consistently exceeds guest expectations. You will work collaboratively with our team to maintain the highest standards of hospitality while ensuring every guest enjoys a memorable dining experience. Your attention to detail, positive attitude, and commitment to excellence will be instrumental in creating a welcoming atmosphere and supporting our operational goals.

Welcome guests with warmth and professionalism, providing exceptional service throughout their dining experience

Prepare and maintain dining areas according to hotel standards, including table setup, cleanliness, and mise-en-place organization

Deliver knowledgeable menu suggestions and food and beverage recommendations, demonstrating thorough understanding of dish composition, preparation methods, and accompaniments

Execute the correct sequence of service as outlined in Standard Operating Procedures, ensuring smooth and efficient service flow

Handle cashiering responsibilities accurately and professionally, managing transactions in accordance with established policies

Clear and reset tables promptly after service, maintaining cleanliness and organization throughout mealtime

Transport soiled dishes and service items to the kitchen and steward area, following proper placement procedures

Clean and polish glassware, silverware, and other service equipment to maintain presentation standards

Replenish linens, operating equipment, and supplies at the service station to ensure uninterrupted service

Respond flexibly to fluctuations in guest numbers, special events, and varying service demands

Maintain excellent personal grooming and appearance standards at all times

Collaborate with team members to meet departmental targets and support overall restaurant operations

Address guest concerns with empathy and resolve issues promptly to ensure satisfaction

Perform closing duties, including cleaning and tidying restaurant and preparation areas

Contribute to a positive, inclusive team environment through professional communication and cooperative behavior

**Required Skills:**

Exceptional customer service and interpersonal skills

Strong communication abilities in English; multilingual capabilities are preferred

Ability to work efficiently in fast-paced, high-volume environments

Attention to detail and organizational skills

Teamwork and collaborative mindset

Flexibility and adaptability to changing work situations

Positive attitude and resilience

Basic cash handling and transaction management

Physical stamina to stand for extended periods and perform manual tasks

Problem-solving and decision-making abilities

Time management and prioritization skills

**Preferred Experience:**

Previous experience in food and beverage service or hospitality industry

Experience in guest-facing roles within a restaurant or hotel setting

Familiarity with restaurant operations and service standards

Knowledge of food safety and hygiene practices

**Education/Certifications:**

High school diploma or equivalent

Hospitality or food service training certification (preferred)

Food safety and hygiene certification (preferred)

**Domain Expertise:**

Understanding of food and beverage service standards and protocols

Knowledge of guest satisfaction principles and service excellence

Familiarity with restaurant equipment and service tools