In Room Dining Manager - Fairmont Agra

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Oversee all in-room dining operations, ensuring seamless service delivery and exceptional guest experiences across all service periods

Develop, curate, and manage the in-room dining beverage program, including wine selection, spirits, and premium non-alcoholic offerings

Maintain comprehensive wine inventory and cellar operations, implementing proper storage protocols and rotation procedures to preserve product quality

Provide expert beverage recommendations and wine pairing guidance to guests, demonstrating extensive knowledge of wine regions, varietals, and production methods

Train, mentor, and supervise in-room dining staff and sommelier team members, ensuring consistent service standards and professional development

Manage in-room dining budgets, monitor costs, and implement strategies to optimize profitability while maintaining premium service quality

Ensure compliance with all alcohol service regulations, licensing requirements, and responsible service practices

Utilize beverage management systems, inventory software, and point-of-sale platforms to track stock levels, sales data, and operational metrics

Coordinate with kitchen and housekeeping departments to ensure timely and accurate in-room dining service delivery

Maintain meticulous records and documentation related to inventory, staff performance, guest preferences, and service incidents

Develop and implement staff training programs focused on wine education, service techniques, and guest engagement

Monitor guest feedback and satisfaction metrics, addressing concerns and implementing improvements to enhance the in-room dining experience

Collaborate with the culinary team to create innovative menu offerings and beverage pairings that complement Fairmont's luxury standards

Minimum 5 years of progressive experience in food and beverage management, with at least 2 years specifically in in-room dining or room service operations

Proven expertise in wine and beverage program management, including knowledge of wine regions, varietals, production methods, and food pairing principles

Strong leadership and team management experience, with demonstrated ability to train, mentor, and supervise hospitality staff

Proficiency with beverage management systems, inventory software, and point-of-sale (POS) platforms

Comprehensive knowledge of alcohol service regulations, licensing requirements, and responsible service practices

Excellent organizational and time management skills with ability to manage multiple priorities and meet deadlines

Strong communication and interpersonal skills with ability to engage guests and staff professionally

Budget management experience with demonstrated ability to control costs while maintaining service quality

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities