Team Coordinator

Job Description We are seeking an experienced AR Team Co-Ordinator’s with strong expertise in Hospital Billing and Physician Billing. The candidate will act as a process expert in AR workflows, denial management, payment validation, and payer guidelines. Key Responsibilities: · Provide floor support while managing a team of 10 members. · Conduct on-the-job training for both new hires and experienced employees, ensuring timely responses to client emails within a 24-hour TAT, and generate internal and external reports while monitoring hourly production. · Participate in client calls, engage in client interactions, and prepare call data within the specified turnaround time. · Need to do 50% of production based on business needs, focusing on either calling or auditing, and analyze weekly trends in client calls. · Conduct weekly assessments to identify potential obstacles within the team. Analyze and resolve complex denials, claim rejections, and underpayments across Hospital and Physician Billing accounts. · Serve as a Team Co-Ordinator for AR processes, payer policies, billing systems, and Hospital billing reimbursement methodologies. · Conduct root cause analysis for recurring denials and payment variances and recommend corrective actions. Ensure compliance with TAT, productivity, quality, and client-specific requirements. · Handle escalated account issues and client inquiries, providing resolutions in a timely manner, coach and support team members through feedback, knowledge sharing, and process guidance. · Assist with onboarding and training of new employees and support continuous learning initiatives. · Collaborate with QA, Training, Operations, and other internal teams to resolve operational challenges. · Prepare and review daily, weekly, and monthly performance reports and productivity dashboards, manage high-value and aged AR inventories to maximize collections and minimize revenue leakage. Requirements Job Requirements Experience · Minimum 3 years of experience in Hospital Billing/ Physician Billing and 1+ years of experience in SHAI. Technical Knowledge · Strong understanding of Inpatient (IP) and Outpatient (OP) Billing workflows. · Extensive experience in Denial Management, Appeals Processing, and Underpayment Analysis. · In-depth knowledge of Hospital Billing and Physician Billing AR processes. · Proficient in reviewing and analyzing EOBs and ERAs · Strong understanding of payer guidelines for Medicare, Medicaid, and Commercial Insurance plans. · Expertise in Hospital Billing payment methodologies and reimbursement systems, including: · Experience with payment system analysis and contract sheet validation. Interested candidates can send their updated resumes to: twinkleamaldia@shai.health (Mail subject line: "Applying for Team Lead” for any quires call to this number 9500202989).