Assistant Manager - Outlet

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Assistant Manager - Outlet

MAIN DUTIES:

Administration

To maintain all hotel records and forms as prescribed by Sofitel Mumbai BKC

To be able to plan ahead (is pro-active instead of reactive)

To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized

To control expenses wisely

To ensure that deadlines on all projects are met

To ensure that he schedules himself to be available and on duty during peak periods (frequently opening and closing the operation)

To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions

To ensure that meetings are well planned and results-orientated

To conduct frequent and thorough inspections of Restaurant department (at least once a week)

To feel comfortable with using all F&B Hotel software as well as general administration programs

Financial and Revenue Responsibilities

To monitor all costs and recommend/institute measures to control them

To set and control with the Restaurant Manager any incentive scheme for the department Ambassadors

To ensure that the Department’s Operational Budget is strictly adhered to

To ensure monthly forecasts and targets are known and understood

Balance the need of financial control with the need to remain with Sofitel standards and values

Training and Human Resources

To ensure that the Department adheres to all Sofitel and hotel policies, procedures and standards

To ensure that the Restaurant Operations Manual is prepared and updated

Induct new Ambassadors into the team following F&B induction manual

Assist Restaurant Manager for performance reviews done in a timely manner

Identifies Ambassadors development needs

Conducts training for the development of Ambassadors

Leads and maintains a positive working environment

Delegates work in a manner appropriate to skill levels and the abilities of Ambassadors

Guest Service Responsibilities

Consistently monitors and adheres to Sofitel operating standards and service culture

Luxury service oriented and proud to extend service

Takes every opportunity to be a “sales person” and promote special events, promotions and facilities

Quickly adapts a management style and uses interpersonal skills to suit his/her audience and the situation

Management Skills

Maintain highest standards and quality of services, to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Liaise with F&B Aggregators Apps and other F&B Partners to enhance Revenues, Footfalls while managing & controlling costs.

Confidentiality

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy

Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company

To be fully conversant with:

Hotel fire procedures

Hotel security procedures

Hotel Health and Safety policy and procedures

Hotel Facilities and attractions

Hotel standards of operation and departmental procedures

Sofitel Keys of Luxury and Appearance guidelines

Sofitel “BE Magnifique” vision and its corresponding strategies

Methods of accepted payment of the company

Your team and working environment:

Team of young and vibrant F&B enthusiast

Vision to create Cousu main

Innovation is key to success and that’s our motive

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world dare to challenge the status quo! #BELIMITLESSITLESS

Degree in Hospitality Management

Managerial role preferably in luxury hotels or high-end establishments.

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Strong leadership and communication skills, with a focus on luxury guest service.

Experience with budgeting, inventory management, and cost control.

Luxury hospitality experience is highly preferred.

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times

Strong leadership, interpersonal and training skills