Duty Manager - Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Oversee daily hotel operations and ensure seamless service delivery across all departments

Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency

Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction

Monitor and maintain security protocols, guest safety, and property protection throughout the shift

Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies

Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures

Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues

Liaise between departments to ensure effective communication and collaborative problem-solving

Support revenue management initiatives and assist with occupancy optimisation strategies

Conduct staff briefings and provide guidance on service excellence and operational procedures

Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel

Manage key control systems and maintain security of restricted areas and valuables

Assist with staff training, induction, and performance management as required

Respond to maintenance requests and coordinate with engineering teams for timely resolution

Minimum 3-4 years of experience in a hotel operations or duty management role within a luxury hospitality environment

Proven track record of managing multi-departmental teams and coordinating staff across front-of-house and back-of-house operations

Strong knowledge of hotel management systems (PMS) and property management software

Excellent communication and interpersonal skills with the ability to liaise effectively across all levels of staff

Demonstrated ability to handle guest complaints and resolve conflicts with professionalism and discretion

Sound understanding of health, safety, and hygiene regulations applicable to hospitality establishments

Ability to work flexible shifts, including evenings, nights, weekends, and public holidays as required

Strong organisational skills with the capacity to manage multiple priorities simultaneously

Experience in a 5-star or luxury hotel property

First Aid and CPR certification

Knowledge of emergency management and crisis response procedures

Experience with revenue management and occupancy optimisation strategies

Proficiency in multiple languages, particularly Hindi or other regional Indian languages

Previous experience in staff training, induction, and performance management

Familiarity with security systems and access control protocols

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities