universityliving
We are seeking a highly motivated and experienced Recovery Executive with 2–3 years of hands-on experience in debt recovery/collections. The ideal candidate must possess strong English fluency with a clear US or UK accent and proven experience handling US and UK clients professionally. Key Responsibilities: Handle outbound and inbound calls with US and UK customers regarding outstanding payments. Follow up on overdue accounts and negotiate payment arrangements. Maintain a high level of professionalism and customer service during calls. Ensure compliance with company policies and international recovery regulations. Maintain accurate records of customer interactions and payment commitments. Achieve monthly recovery targets and performance KPIs. Escalate complex cases to senior management when required. Resolve client queries efficiently and maintain long-term professional relationships. Required Skills & Qualifications: 2–3 years of experience in debt recovery / collections (international process preferred). Excellent English communication skills (both verbal and written). Neutral, clear US or UK accent with strong pronunciation. Experience handling US/UK clients. Strong negotiation and persuasion skills. Ability to work under pressure and meet targets. Good knowledge of CRM systems and MS Office. Strong listening skills and problem-solving ability. Preferred Qualifications: Experience in international BPO or financial services. Knowledge of US/UK recovery laws and compliance standards. Key Competencies: Target-driven Confident communicator Professional phone etiquette Customer-focused mindset Strong follow-up skills