Business Analyst – Post Sales

Position title: Business Analyst – Post Sales Experience: 2.5 to 3+ Years Location: Jaipur Notice period:15 days - Immediate joiner Skill set: Business Analyst, Post Sales, end-to-end client handling, requirement management, client escalations, BRDs, FRDs, user stories, meeting notes, and process flows, Project Coordination, problem-solving abilities Healthcare IT / Healthcare Software Key Responsibilities • Manage client communication, meetings, follow-ups, and relationships. • Handle client escalations and drive issues through to resolution. • Conduct requirement-gathering sessions and document business requirements. • Prepare BRDs, FRDs, user stories, meeting notes, and process flows. • Own client deliverables, timelines, and commitments. • Coordinate with Development, QA, UI/UX, Design, and Project Management teams. • Bridge communication between clients and internal technical teams. • Proactively identify risks, gaps, dependencies, and potential issues. • Manage multiple clients, priorities, and deliverables independently. Requirements • 2+ years of experience in Business Analysis, Client Handling, Post-Sales, Project Coordination, or a similar role. • Excellent verbal and written communication skills. • Strong analytical, problem-solving, coordination, and documentation skills. • Good understanding of SDLC. • Strong ownership, accountability, and decision-making abilities. • Ability to handle challenging client situations professionally and work with minimal supervision. Preferred • Healthcare IT / Healthcare Software experience. • Experience with international/US-based clients. • Knowledge of EMR/EHR, medical billing, telemedicine, or related healthcare technologies.