Lead Analyst

Job Description:

Skillsets

Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.

Independently manage multiple client engagements from requirements gathering through deployment and post-launch support.

Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions.

Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions.

Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.

Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs.

Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels.

Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications.

Develop, test, and troubleshoot API-based integrations and automated data exchange processes.

Perform solutioning, effort estimation, scoping, and technical feasibility assessments for new opportunities.

Lead client demos, Proof of Concepts (POCs), and pre-sales presentations showcasing Qualtrics CX capabilities.

Act as a trusted advisor to clients by recommending CX best practices and implementation approaches.

Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables.

Mentor and support team members on Qualtrics implementation best practices and technical capabilities.

Monitor project progress, handle escalations, and ensure delivery within agreed timelines and quality standards.

Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices.

Support resource planning, utilization tracking, and workload balancing across the team.

Qualtrics CustomerXM (CX) Implementation champion

Problem Solving

Excellent Verbal & Written Communication Skills

Stakeholder management

Project Management

Solutioning, Scoping & Effort Estimation

POC Demo

Escalation handling

Certifications

Mandatory : Qualtrics CustomerXM (CX) Certification

Good to Have : Qualtrics Engagement Manager Certification (CX)

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent