Reservation Executive

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We're looking for a detail-oriented and customer-focused Reservation Executive to join at ibis Hyderabad HITEC City, India. In this role, you'll be the backbone of our reservation operations, managing bookings, coordinating group inventory, and ensuring seamless guest experiences. You'll work collaboratively with sales, revenue management, and other departments to maintain accurate reservation data and deliver exceptional service recovery. If you're organized, efficient, and passionate about creating positive guest interactions, we'd love to hear from you!

Manage and coordinate all aspects of reservation and group inventory management using our Property Management System (PMS), ensuring accuracy and timeliness in data entry

Process new, revised, and canceled reservations and group room blocks with meticulous attention to detail

Conduct daily inventory reviews and monitoring of group pick-up reports to track cut-off dates, availability, and booking trends

Perform regular inventory controls to release rooms, extend cut-offs, and adjust availability based on sales contracts, group meetings, and revenue management directives

Communicate proactively with sales and revenue management teams to ensure consistency, efficiency, and alignment in reservation and inventory management

Analyze reservation data and generate reports to support decision-making and identify opportunities for optimization

Provide professional and empathetic service recovery for reservation-related guest complaints and concerns

Maintain transparent communication with guests and internal departments, providing timely feedback and updates

Organize and prioritize multiple reservation requests simultaneously while maintaining high accuracy standards

Support the onboarding and training of new team members on reservation procedures and PMS systems

Collaborate with cross-functional teams to resolve booking conflicts and ensure guest satisfaction

**Required Skills & Competencies:**

Proficiency with Property Management Systems (PMS) and reservation software

Strong organizational and time management skills

Excellent written and verbal communication abilities

Advanced data entry skills with a commitment to accuracy

Analytical mindset with the ability to interpret reports and identify trends

Problem-solving and decision-making capabilities

Multitasking ability in a fast-paced environment

Customer service excellence and empathetic communication

Interpersonal skills and collaborative approach to teamwork

Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

**Required Experience:**

Minimum 3-4 years of experience in reservation management, hospitality, or related customer service roles

Proven experience with group booking coordination and inventory management

Demonstrated experience in handling guest complaints and service recovery

**Preferred Qualifications:**

Hospitality industry certification or training

Experience with multiple PMS platforms

Knowledge of revenue management principles

Experience in a hotel, resort, or travel industry environment

Familiarity with group sales processes and conventions

**Education:**

High school diploma or equivalent; associate's or bachelor's degree in hospitality, business, or related field is preferred