Assistant Manager Outlet In Room Dining - Fairmont Agra

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Oversee all aspects of in-room dining operations to ensure exceptional guest experiences and service excellence

Manage and supervise the in-room dining team, including scheduling, training, performance management, and professional development

Ensure consistent delivery of high-quality food and beverage service in accordance with Fairmont standards and brand guidelines

Monitor operational efficiency, including order accuracy, delivery times, and guest satisfaction metrics

Maintain strict adherence to food safety, hygiene, and health regulations across all in-room dining operations

Collaborate with the culinary team to develop and refine in-room dining menus that align with guest preferences and seasonal offerings

Manage inventory levels, food costs, and portion control to optimise profitability whilst maintaining quality standards

Handle guest complaints and concerns professionally, implementing corrective actions to ensure guest satisfaction and loyalty

Conduct regular quality audits and inspections of food presentation, service standards, and room cleanliness

Analyse operational data and guest feedback to identify opportunities for service improvement and revenue enhancement

Liaise with front office, housekeeping, and other departments to ensure seamless coordination and guest service delivery

Ensure compliance with all company policies, procedures, and local regulations governing food and beverage service

Minimum 5-6 years of experience in food and beverage operations management, with at least 2 years in a supervisory or assistant manager role

Proven experience managing in-room dining or room service operations in a luxury hospitality environment

Diploma or certification in Hotel Management, Hospitality Management, or equivalent professional qualification

Strong knowledge of food safety, hygiene standards, and health regulations (FSSAI certification or equivalent)

Demonstrated proficiency in hospitality management systems and point-of-sale (POS) software

Excellent leadership and team management capabilities with experience in staff training and performance management

Outstanding communication and interpersonal skills with the ability to liaise effectively across departments

Strong analytical and problem-solving abilities with experience in operational data analysis and reporting

Proficiency in English (written and spoken); additional language skills are advantageous

Experience working with luxury hotel brands or five-star properties

Certification in Food Safety or Advanced Hospitality Management

Experience in menu development and culinary collaboration

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities