Sr. System Administrator

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies.

The Sr. System Administrator will reply to requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. Providing end-user and team member support is the overall expectation of this role. This role will assure optimal performance and conform to our standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.

Troubleshoot and resolve desktop, server, and line of business application incidents (30%)

Complete move/add/changes of client workstations/servers (25%)

Resolve escalated issues from the L1 team members (20%)

Train and guide clients in software and hardware usage (15%)

Collaborate with other departments to solve complex issues (10%)

Tasks assigned by leadership

Basic understanding of Active Directory OU Structure. Ability to create security groups and apply NTFS permissions

Basic understanding of Managed Backup software(s) and file restoration Can perform a virtual disk restore

Basic understanding of namespace and DFS replication Ability to identify replicated folders and namespace servers

Ability to identify when an issue is DNS related. Ability to check DHCP for correct settings (Gateway/DNS servers) and identify DHCP device

Understanding A Records, CNAME, MX records

Basic understanding of folder inherence Ability to create and modify file permissions

Ability to identify and perform basic troubleshooting

Ability to identify and troubleshoot InTune issue Modify existing InTune policies

Exchange/Office 365 Understand mail flow from sender to recipient

Update/change Send & Receive Connectors

Legal Hold/eDiscovery/Compliance

Creating new Transport rules

Ability to install a network printer on the server and perform advanced diagnostics Scan to email setup

Scan to Folder setup

Network Printing Add a printer to Print Management

Troubleshoot existing printer GPOs

oroubleshoot printer driver issues

Understanding of RDGateway setup on the server and troubleshooting server-side issues Publish RemoteApp.

Basic understanding of network routing. Difference between Dynamic & Static routing.

Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA

Spam filtering Set up encryption filters, and understand mail flow and how it relates to spam filtering

Whitelist/blacklist Company-wide

SQL knowledge RBL checks, contacting vendors to fix

Basic knowledge of SQL services, servers, and different SQL applications

Ability to troubleshoot SQL Server service issues.

Troubleshoot ODBC and determine if issues are server or client-side

Basic understanding of SAN technology and ability to patch Be able to check NAS functions

Perform file-sharing operations

Basic knowledge of iSCSI/FibreChannel

Ability to prep WAP, perform onsite installation, and troubleshoot advanced errors

Modify current scripts

Office Deployment Tool

File share/SharePoint Basic understanding of folder inherence

Ability to create and modify file permissions

Ability to identify and perform basic troubleshooting

Create/Manage Sharepoint sites

Bachelor's Degree in IT, Engineering or Computer Science

Minimum of 4 years of work experience in a Help Desk role

Excellent English skill (Verbal and writing)

MCSE, CCNA, CompTIA A+/Network+ or equivalent experience

Mandatory to have experience working in an MSP (Managed Service Provider) environment, supporting multiple clients and IT infrastructure

Complete Technical understanding and expertise in the following: Windows Desktop

DNS functionality

Mail flow diagnostics

VPN support

File server support

RDS environment support

Active Directory support

Solid customer service, communication, and organizational skills

Work under tight deadlines and shifting priorities.

Ability to work under tight deadlines and shifting priorities

Occasionally work past scheduled work hours to complete work tasks Including occasional nights and weekend work as needed

Participate in a rotating on-call schedule

Reliable and punctual.

MCSA certification is a plus

Network (Sophos, SonicWALL, Cisco) certifications are a plus

Apple OSX knowledge is a plus

Benefits at Anovia

Comprehensive Health Insurance policy

Employee Wellness Program with focus on mental health

Robust reward and recognition programs

Company incentive programs offered.

Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off

Ample growth and learning opportunities.

Remote work opportunities

Focus on work/life balance.

Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Anovia is an equal opportunity employer.