GSA - Food & Beverage

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We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our team in Mercure Hyderabad KCP, India. As a GSA, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and efficiency.

Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere

Take food and beverage orders accurately, demonstrating thorough knowledge of menu items and daily specials

Serve food and beverages promptly and professionally, adhering to service standards

Maintain cleanliness and organization of the dining area, including table settings and side stations

Process payments and handle cash and credit transactions efficiently

Upsell and promote food and beverage offerings to maximize revenue

Respond promptly to guest inquiries and concerns, ensuring customer satisfaction

Collaborate with kitchen staff to ensure timely and accurate food preparation

Adhere to food safety and hygiene standards (HACCP) at all times

Assist in opening and closing procedures of the restaurant

Support other Food & Beverage outlets during peak times or as required

Participate in team meetings, training sessions, and briefings as scheduled

Minimum of 1 year experience in hotel operations or food and beverage service

Strong service-focused personality with excellent interpersonal skills

Demonstrated ability to work efficiently in a fast-paced environment

Thorough knowledge of food and beverage service standards and procedures

Understanding of food safety and hygiene standards (HACCP)

Excellent communication skills in English, both verbal and written

Basic math skills for handling financial transactions

Ability to memorize menu items and make recommendations to guests

Flexibility to work various shifts, including weekends and holidays

Strong attention to detail and organizational skills

Proficiency in using point-of-sale (POS) systems

Relevant degree or diploma in Hospitality or Tourism Management (preferred)

Additional language skills are a plus