Senior IT System Engineer

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for a highly skilled Senior IT System Engineer to join our Digital Services team. In this role, you will act as the primary technical advisor and main point of contact for customers, combining senior system integration expertise with service management responsibilities. You will ensure seamless service delivery, technical excellence, and high levels of customer satisfaction.

In this role you will:

Act as the technical escalation point for complex issues

Troubleshoot complex technical problems across systems, networking, cybersecurity, and vessel ICT environments

Act as the main technical point of contact for customers and manage technical expectations

Maintain strong customer relationships and ensure smooth communication

Evaluate customer feedback and support continuous service improvement

Ensure consistent, high-quality service delivery

Liaise with internal teams to ensure effective service execution

Conduct audits of systems, services, and inventory

Research new technologies and propose improvements

Supervise system updates, patches, and security controls

Manage planned and unplanned system activities

Oversee installation, configuration, and maintenance of systems and applications

Coordinate project executions with SysAdmin team

Oversee data protection processes and ensure adherence to best practices

Follow ITIL-aligned practices for IT support operations

Track service metrics, audit tickets, and ensure SLA compliance

Bachelor’s degree in Computer Science, Information Technology, or related field

Minimum 5 years of experience in a similar technical or service delivery role

Advanced knowledge of Windows systems integration (domain controllers, DNS, DHCP, application servers, etc.) for a medium on-prem environment

Experience with peripherals like NAS, APs, printers, switches etc.

Strong understanding of networking and cybersecurity

Experience with IT service management and ITIL practices

Ability to troubleshoot complex technical issues

Strong leadership, communication, and organizational skills

Customer-oriented mindset

Great to have

Master’s degree in a relevant field

Vendor certifications (Microsoft, Juniper, Fortinet, Palo Alto, Cisco)

Security certifications (e.g. CompTIA Security+, CISSP or equivalent)

ITIL, PRINCE2, or similar certifications

Familiarity with maritime ICT environments

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

An attractive financial package

A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success

Excellent working conditions with a good work-life balance

Personal development and training opportunities to build your professional growth, skills, and knowledge

A working environment certified as a "Great Place to Work" for five consecutive years (2022–2026), a "Best Workplaces- Tech" for 2025 & 2026 and "Best Workplaces- Hellas" 2026