Field Service Coordination & Maritime Communications Technical Support Engineer

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for an enthusiastic and versatile Field Service Coordination & Maritime Communications Technical Support Engineer to join our team. In this hybrid role, you will be part of the Field Service Management and Technical Support teams, contributing to both service coordination and technical support operations . You will play a key role in ensuring seamless service delivery, supporting onboard engineers, and providing high-quality technical assistance to customers.

In this role you will:

Coordinate and manage field service attendances through a global service network

Plan and schedule service interventions based on vessel location and operational constraints

Support field engineers during onboard activities, ensuring compliance with system requirements

Provide technical support to customers across Navarino’s products and services, primarily in networking and system-related issues

Monitor the performance and smooth operation of deployed systems and services

Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems

Manage and track service requests through centralized ticketing systems (e.g., Freshservice)

Ensure timely communication and updates to customers and internal stakeholders

Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays

Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty

Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field

Experience in technical support and/or service coordination

Strong understanding of networking concepts, including OSI model, TCP/IP, and firewalls

Knowledge of routing and switching technologies

Familiarity with Microsoft environments, including domains and storage systems (NAS)

Excellent command of written and spoken English

Strong communication, problem-solving, and teamwork skills

Great to have

Cisco Certified Network Associate (CCNA) or equivalent certification

Basic knowledge of Linux systems

Experience in the maritime industry and vessel environments

Familiarity with maritime applications and communication systems

Microsoft certifications

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

An attractive financial package

A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success

Excellent working conditions with a good work-life balance

Personal development and training opportunities to build your professional growth, skills, and knowledge

A working environment certified as a "Great Place to Work" for five consecutive years (2022–2026), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026